Thursday, October 8, 2009

Nobody does it better, makes me feel sad for the rest

It’s so pleasurable to watch someone at the height of their professional powers, one who can command a room with their charisma. In public life, Barak Obama and Bruce Forsythe spring to mind.

In Lewes, of course, we have the Scottish guy in the parking shop. I feel bad that my shoddy research didn’t extend to finding out his name. Last time I was there I intended to conduct an incisive interview, but Scottish guy (let’s call him Glen, after Glenfiddich, another fine Scottish export), overwhelmed me with his easy manner. The only question I managed to ask was ‘Please can I have a totally unnecessary pack of Zone E visitor’s permits?’

Minutes later I found myself outside, a tenner down, smiling inanely. Well, it’s so good to see a virtuoso at work. And how tremendous to find that the universally reviled parking scheme, with its Cold War approach to customer relations, has such a genial and urbane public face. It gives you faith.

Ahead of me in the queue was a very angry man. He’d bought a ticket, but being printed on the sort of paper that makes tissue look hard, it had fluttered to the floor. The Blue Meanies love those. They code them as ‘blow-downs’, did you know that? Well, you should have seen Glen handle the situation.

If you want a good old-fashioned shout at your bank or phone provider, you’ll get some sap who’s been ‘taught’ how to handle you (eg they went on a two-hour training session run by Jeanette from Personnel, and spent half that time trying to operate the tea urn). You rant on, even though they keep looking at their watch; or if on the phone, you know they’re holding the receiver in the air, making ‘I’ve got a live one here’ faces at colleagues. They won’t take any responsibility even though they work for the company, and their voice is so emotionless you get even crosser, which Jeanette might have told them had she not been so busy playing them hilarious calls which had been recorded for training purposes.

How different with Glen. He listened properly to the thrilling ticket-on-floor saga, nodding, tutting and sympathising. Then he gently explained the options for an appeal. A good man in a bad world, maintaining standards while civilizations tumble. Mr Angry left, if not exactly happy, then satisfied he had truly been heard.

It had been a while since I’d enjoyed one of Glen’s master classes in people management. So imagine my anguish when I discovered he had moved on. Head-hunted by Northern Rock, presumably, or the Labour Party, or other organisation desperate for a decent front man. Poor you, if you’ve never been to the parking shop, or only been there in the grip of murderous ticket-related rage, rendering you less susceptible to fulsome appreciation. You have missed out.

Mind you, the woman who told me the sad news was smiley and helpful, so perhaps she’s a worthy successor. I’ll go in for more unwanted permits and find out.


Beth Miller, 30th September 2009. Published in VivaLewes.com

9 comments:

  1. Hi Beth
    I often feel that you must be secretly reading my thoughts. Your article exactly described my feelings about the parking shop and in particular, Glen. Sadly since his departure all is not as it should be in this once-haven. The young women were most unsympathetic at the fact that it took me 3 goes to actually bring the right documents into the shop in order to renew my parking permit. I just know that Glen would have sat me down offered me a cup of tea and just made me glad to have had to visit three times.

    GG

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  2. As I was about to say when I was so rudely interrupted ... Well, I forget ... However, now I'm here, what's Viva Lewes coming to when even the great Nikolaus Pevsner's name is taken in vain (Beth's Blog, 7th Oct)? I've always been rather fond of his suggestion that the landscaping done by Milton Keynes Development Corporation could be considered an improvement on the 'monotonous fields of Buckinghamshire'. He has a point. And mine is that, here in Bucks, there's many a young gun, with or without his trousers round his knees, who would be proud to be seen clutching his Pevsner. (No tittering at the back thank you).

    Bucks Boy

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  3. Dear GG and BB

    Reminds me, must give Grangey her copy of Pevsner back. 'Clutching his Pevsner?' Bucks Boy, I am unworthy of you.

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  4. Surely Grangey won't be needing her Pevsner until next Spring? I'd always assumed that, once the Grange Gardens cafe closed for the winter, she was wrapped in hay, placed in shoe box and left to sleep out the long dark nights in peace ... Or was that Freda the Blue Peter tortoise?

    Bucks Boy

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  5. Thinking about it, BB, there are some similarities between Grangey and Freda. Both, for instance, retreat into their shells at the first sign of trouble.

    Both like nibbling lettuce leaves.

    Both need a lot of sleep.

    Hmm. Can't think of any more.

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  6. And, of course, there's Freda's well known liking for Test Match Special, The Guardian cryptic crossword, and the work of Arthur Ransome...

    ... I think we could be on to something... I wonder if any of the other Blue Peter pets went on to build a career in the mental health field? I did hear a rumour that Petra is now working as a Group Analytic therapist in Totnes ...

    BB

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  7. You're right - I'd never made the connection before, but Shep is a well-established psychodymanic counsellor in Reigate.

    Yo couldn't make it up.

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  8. ... And the fact that she was, in reality, a former Blue Peter pet might explain why my therapist never said anything in the 5 or 6 years I saw her ... Naively, I'd assumed she was just 'promoting the transference' (aka 'messing with my head') ... I'm glad we finally got to the bottom of that one ... What strange and wonderful places Viva Lewes takes us ...

    BB

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  9. I am left completely speechless at the above comments.
    Help! does this suggest I am really turning into a tortoise simply by the force of your mad projections?

    GG

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